Get Clear Answers Before You Start

We organised this page around the questions that come in most often — not a generic list, but the specific things Bangladesh account holders ask when they're setting up, depositing, or waiting on a withdrawal. You'll find the full deposit path for bKash, Nagad, and Rocket explained step by step. You'll also find answers on account verification, what happens when a payment

is pending, and how to reach support when an answer here isn't enough. Availability of services depends on your local law and eligible regions — we've flagged where that applies. If you're in Dhaka and trying to fund your account for the first time, the deposit section below will walk you through exactly what to do inside your wallet app before anything

else. We keep these answers updated when processes change, so check back if something looks different from what you remember.